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Include your app version, iOS version and what you were trying to do. Remove student names, school identifiers and other private details from screenshots. Never send your password.

Signing in

Use an existing CPS Aspen parent account. If sign-in fails, try the official Aspen website and its account-recovery options. Flamesilk cannot reset your school password. To try the app without an account, choose Explore Demo.

Missing or older school information

Pull down to refresh and check the selected child and grading term. Teachers control what is available in Aspen. To Do follows the tasks provided by the school; it may be empty. Grade-change history starts with changes Pocket CPS observes and cannot reconstruct changes from before it was used.

Notifications

Enable grade notifications in Pocket CPS Settings and allow notifications in iOS Settings. Check whether the child is muted. iOS decides when background checks run, so alerts may arrive later than changes on the school website.

Calendars

Select the calendars and school year you want to see. Saved calendars work offline. Open an event’s official source to confirm details before a deadline or visit.

Changing school information

Pocket CPS reads school information and does not change grades, submit schoolwork or applications, or edit your school account. Open the official school website to make changes yourself.

Removing saved data

In Settings, Sign Out removes saved sign-in details. Sign Out and Delete Data also removes this account’s saved school records and student photos from the app. Your CPS account is unchanged.

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